The person who broke the glass window being hailed a hero (and a stupid advisory from SMRT)

This is the whole article:

Published Saturday, December 17, 2011 The Straits Times, Prime News Section

Clearer version of the article

and 

This is a man whom at the risk of being charged by SMRT for damaging property, still went ahead to break the window to ensure the survival of people on the train including himself and his wife. 

He deserved to be called a hero. I salute him.

But what do you call SMRT who seems to be more concerned on their property rather than people safety? 

Published Saturday, December 17, 2011 The Straits Times, Prime News Section

"If you are stuck in the MRT, never break the window or force the doors open."

(they forget to mention that if you are running out of air, don't break the window either)

"Stay calm and wait for help." (i think typo, stay calm and wait to die) 

"He should not have done so but considering the situation, he will not be penalised. "

(much as we, SMRT, would like him to compensate our loss because we will still have heavy fines to pay)

"Sn VP for Comms and Services, Goh Chee Kong said that in the event of power failure, there will be a backup system that will activate emergency light within the carriage and provide ventilation."

(but he forget that the backup system runs on battery and battery will go dry)

(he also seems to forget that a crowded train will mean that more people are breathing, so can his so called ventilation system support that?)

From the way he speaks, I can tell that he is another typical guy who doesn't take MRT frequently or perhaps he is just living in his perfect world.